Marketing & SalesBy taking over the technical support and hotline for a leading provider of imaging solutions, we have guaranteed a high availability rate and service quality all while reducing the interventions of service technicians.
BPO for IT & Technology
IT & Technology are playing an ever greater role in our day to day lives – both privately and professionally. It is imperative to answer all technical user enquiries quickly and professionally. Both guarantee high customer satisfaction and loyalty, reducing outlay in subsequent process phases - for example, the expensive on-site customer support.
At the same time, the operating requirements of technical systems are continuously increasing. On the one hand, the systems must be connected to a monitoring center with integrated 24/7 alarm/escalation management in order to prevent failures and potential productivity losses. On the other hand, business critical and confidential data must be protected from unauthorized access through the use of encryption solutions.
- Technical advice
- 1st level support
- IT/technical helpdesk
- 24/ 7 emergency service
- Escalations management
- IT consulting & project management
- Monitoring of data processing centers, installations & machinery (condition monitoring)
- Housing, hosting & operating of systems
- Trustcenter services (encryption and digital signature)
