BPO for Purchasing, Logistic & Production

The strategic component of Purchasing becomes more important as additional capacities are bound by cost pressures such as renegotiations. The greatest challenge in Logistics & Production is to control the ever increasing level of complexity fueled by the global production networks and just-in-time production needs. Stable and standardized processes are a basic requirement for overcoming this challenge.

In Purchasing, outsourcing of non-differentiating business processes releases resources that can serve the demands of the strategic layer of the organization. In Logistics, the monitoring of mobile objects enables greater risk control for personnel and goods during transport. In Production, productivity and quality losses can be minimized by monitoring critical processes (condition monitoring).

• Specialist purchasing
• Order processing
• Check of freight invoices
• Goods inwards disposition & supplier management (appointment coordination, escalation management)
• Monitoring of mobile objects & transports
• Monitoring technical equipment and installation (condition monitoring)
• Remote video surveillance
• Alarm management (message receipt function and qualification, initiation and monitoring of pre-defined measures)
• Field service management of intervention partners & customer proprietary service technician teams