Marketing & Sales24/7 customer support for a leading hi-tech corporation has lessened the load of back office work while improving customer service. Additionally, costs have been saved due to the performance of multi-skilled teams.
BPO for an effective Customer Service
Outstanding customer service is becoming the decisive, differentiating factor for achieving customer loyalty and maintaining it. This means 24/7 service over all communication channels.
Integrated assistance and service concepts are necessary to meet ever increasing customer requirements. The critical success factors are competent and qualified support combined with short waiting times and quick response periods. This increases customer satisfaction and enables internal resources to focus on conceptual and strategic tasks.
We offer you additional benefits through our monitoring functionalities and solutions. We can take responsibility for switching your technical equipment remotely and informing you in the event that immediate intervention is required, coordinating all necessary actions and ensuring smooth business operation.
- Service & information hotlines
- Technical advice
- Condition monitoring
- Faults department & 24/7 emergency service
- Telecontrol & remote switching
- Field service management (appointment coordination & control)
- Spare parts advice and ordering
- Sales of maintenance contracts
- Customer satisfaction surveys
- Digitization of customer correspondence & files
